Position Summary
Operators answer and transfer calls to the appropriate staff in a friendly, courteous and efficient manner per Dayton Gastroenterology policy. Assists central scheduling with referral management and office appointment scheduling.
Job Responsibilities
- Responsible to respond to customer phone calls according to practice standards. Answers and routes calls in an efficient manner using excellent customer service skills.
- Updates referral, demographic and insurance information in the practice management database.
- Enter referrals or other scheduling requests same day into practice management system and distributes evenly among central schedulers. Seek manager or physician assistance if referral falls outside of normal parameters.
- Scan referral and referral records into the electronic medical record.
- Schedule and cancel routine office visits, reschedule office visits and consults.
- Communicates office cancellations, which do not reschedule to the physician’s MA.
- Attends staff meetings and provides input for department improvement.
- Communicates operational issues and workflow issues to the manager.
- Demonstrates excellent customer service skills.
- Communicates with referring office if there is a problem/question with referral.
- Scanning of referrals.
- Additional duties as assigned.
Metric:
- Accurate routing of incoming calls.
- Accurate phone assignment.
- Creation of duplicate accounts less than per 4 month.
Education and Experience
- High school graduate.
- Previous medical office experience preferred.
- Medical terminology coursework preferred.
- Experience using a computer.
Knowledge
- To understand the needs of employees and patients in a caring and professional manner.
- HIPAA and Compliance.
Abilities
- Must be able to work well as part of a team approach.
- Possess telephone charisma and excellent communication and customer service skills.
- Must demonstrate a friendly helpful manner and individual responsibility and accountability.
Ready to Apply?
You can find our application along with where to email your completed application on our employment page.